Contact Us






Contact

How Can We Help?


Whether you need guidance choosing the right outdoor kitchen setup, have a question about your order, or want to learn more about our grills and pizza ovens. Owned and operated by Hearth & Backyard.

Most messages answered within 1 business day
Ways To Connect

Choose Your Preferred Channel


Email

support@hearthandbackyard.com
Replies within 24 hours

Phone

754-227-2309

Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Quick Answers

Frequently Asked Questions


How long will it take to receive my order?

Orders typically ship within 1 to 3 business days, with transit taking 5 to 8 business days after that. Total delivery time is generally 6 to 11 business days from your order date. Every shipment includes tracking so you can follow your package the whole way.

Do you offer free shipping on outdoor kitchens and grills?

We offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii. There is no order minimum required. Orders ship via USPS, UPS, or FedEx depending on destination and package size. Please see our Shipping Policy for full details.

What is your return policy?

We want you to be completely happy with your purchase. If something is not right, please reach out to our team and we will walk you through the return process. We recommend reviewing our Returns & Exchanges policy on our website for specific timeframes and conditions.

Can I exchange my item for a different model?

If you would like to swap your purchase for a different grill, smoker, pizza oven, or outdoor refrigerator, contact us and we will help coordinate the exchange. We will guide you through any difference in pricing and arrange the return of your original item.

How do I choose the right outdoor kitchen setup for my space?

It depends on your patio or deck dimensions, cooking style, and how often you entertain. Our team can help you narrow down the best combination of grills, refrigeration, and prep space for your backyard. Send us a message with your setup goals and we will share personalized recommendations.

What fuel types do your grills and pizza ovens use?

We carry a range of fuel options including natural gas, propane, charcoal, and wood-fired models. Each product listing specifies the compatible fuel type along with BTU ratings and cooking surface dimensions. If you are unsure which fuel type suits your setup, our team is happy to help.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send A Message

Drop Us A Line


Availability

Business Hours


Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You


Fast Response

Every email and message is reviewed by our team and answered within one business day.

Secure Shopping

Your payment and personal information are protected with industry-standard encryption at every step.

Built To Last

We carry outdoor kitchens, grills, and smokers designed with durable, weather-resistant materials.

Free Shipping

Most orders ship free within the Continental U.S. with tracking included on every shipment.